The most common causes of credit notes
- Damage Goods
- Loss
- Wrong Billing
Impact
- These items will result in a higher invoice and as a result we will initiate a refund process after validation.
We recommend that you always check your data and the service report carefully!
How to validate
- All invoice detailed can be found on the service report
- We proactively inform you about damages or losses.
Of course, you can check a refund with Customer Care Team.
How can you prevent it
- Ensure data entered are accurate i.e. Dimensions, weight, etc.
How do I receive my credit?
- You will receive the credit via email (similar to an invoice, indicating the credited amount).
- Please deduct the credited amount from the payment of your next invoice.
- If the credited amount exceeds the invoice amount, no payment is required for that invoice, and the remaining credit will be applied to the subsequent invoice.
- If you have a SEPA direct debit mandate in place, credits will be automatically offset against the debit amount during the collection process.