For shipments to the United States, special customs requirements apply. The goal is to avoid delays, customs-related inquiries, and additional costs.
When is this information required?
US Customs authorities require manufacturer information for certain product categories, including:
- Textiles
- Clothing and footwear
- Food products
- Alcohol
- Glasses and eyewear
- Medical products and devices
- Biological products
If this information is missing, it may lead to:
- customs holds
- manual inspections
- delays
- additional fees
Which information is required?
For each affected item, one of the following details is required:
- ✅ Full manufacturer address (name, street, city, country)
- ✅ A valid Manufacturer Identification Number (MID Code)
Either one is sufficient.
Where do you enter this information in the Connector?
Add the manufacturer address or MID Code directly in the customs description of the relevant item:
Inventory → Items → Customs information and sales price → Customs description
Note:
- No separate field is required.
- The customs description is the field transmitted to the shipping carrier and US Customs authorities.
How can you create a MID Code?
To generate a MID Code (Manufacturer Identification Code), you need:
- the manufacturer's full company name
- the manufacturer's complete postal address
The MID Code is built in the following order:
- Two-letter ISO country code of the manufacturer's country (e.g. AT, DE, CH)
- First three letters of the manufacturer name
- Up to four digits from the street address (highest numbers)
- First three letters of the city
Example
Manufacturer: Ozrock
Address: 92, Alice Springs Road, Melbourne, Australia
➡️ MID Code: AUOZR92MEL
Alternatively, you can provide the full manufacturer address in the customs description instead of a MID Code. However, we recommend using the MID Code, as it is standardized and more compact.
Examples of a correct product description
With manufacturer address:
With MID Code:
🚨 Important Note
The sender is responsible for ensuring that the manufacturer information is accurate and up to date. If any manufacturer details change, they must be updated accordingly. We recommend providing this information as early as possible to ensure smooth and delay-free shipping for your US shipments.
Help & Support
If you have any questions or need further information, please contact our Customer Care Team via the Communication Center in the Connector.