Quivo Customer Care
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Activity overview
Latest activity by Quivo Customer Care-
Quivo Customer Care created an article,
Understanding your inbound status
This article explains how to read the details of an inbound in your Connector space, interpret the different statuses, and understand what a discrepancy between declared and received quantities mea...
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Quivo Customer Care created an article,
Following your organization's tickets
Viewing your organization's ticketsWhen you access your support portal, you can view all tickets submitted by members of your organization — not just the ones you opened yourself.How to access your...
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Quivo Customer Care created an article,
Inbound announcement
1 - Create a delivery announcement:In the Connector menu, go to the section Inbounds and click on Create.You can also use the direct link: https://app.quivo.co/inbounds/overview Important: It will ...
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Quivo Customer Care created an article,
What to include in your support request
Information required to process your requestTo help us handle your request as quickly as possible, please make sure to include the relevant information listed below when contacting our support team...
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Quivo Customer Care created an article,
Create a shipping label
1. Access the label creation pageIn the left sidebar, click Shipping Labels and then Create.2. Choose the shipping modeTwo options are available:Fulfillment: the warehouse handles shippingSend it Y...
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Quivo Customer Care created an article,
Create a return label
Important: Return labels can only be created for returns shipped within the same country or from a European Union member state.1. Access the "Create Return" functionLog in to the Connector.In the ...
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Quivo Customer Care created an article,
Access your invoices in the Connector
Access your invoices in the Connector1. Where can I find my invoices?Your invoices are accessible directly in the Connector, in the Seller section, from the side menu. Next, click on Invoices.2. Yo...
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Quivo Customer Care created an article,
Public holidays
CountryDateHoliday NameTypeNotesAustria01/01New Year's Day (Neujahr)FixedNational public holidayAustria06/01Epiphany (Heilige Drei Könige)FixedNational public holidayAustriaVariableEaster Monday (O...
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Quivo Customer Care created an article,
List of available integrations
💼 ERP / Management Systems:Odoo ERP SystemXentralweclapp🌐 E-commerce platforms:Amazon Vendor CentralBigCommerceBillbeeJTL ShopMagento 2Presta ShopShopifyShopware 5Shopware 6SnipcartSquarespaceWIX S...
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Quivo Customer Care created an article,
Packaging Units
How shipping units can help you save costsLet's say you sell water bottles, and each individual bottle is packed in a box, and these individual boxes are packed in an outer box of 4. This means you...