Create a return label

1. Access the "Create Return" function

1. Log in to the Connector.
2. In the left-hand menu, click Shipping Labels > Create Return.
3. Select Shipping services (Domestic or EU) 
4. You will be taken to the return label creation form.

2. Enter the sender address (Ship From)

• Sender name and contact details: your information (name, company, email, phone, address). These fields may be pre-filled.
• Check all required fields carefully (marked with *).

3. Enter the destination address (Ship To)

• Pre-defined return address: Customer name, Quivo Logsta SAS, 62 boulevard Henri Navier - Lot 1.3, 95150 Taverny, FR.
• Verify that the address and contact details appear correctly.

4. Complete the shipment details

• Content Description: briefly describe the nature of the returned item (e.g. "shoes", "electronic accessories").
• Weight (kg): required field — enter the actual weight of the parcel.
• Dimensions (cm): height, width and length (if known).
• Order ID / Reference: usually pre-filled with the order number.

5. Select additional services (optional)

• Display Shipment Tracking in Connector: enable this option if you want to track the parcel directly in the tool (paid option: €0.20).
• Additional Transport Insurance: enable if you need additional insurance coverage.

6. Generate the label

1. Review the information you have entered.
2. Click Create Label.
3. The system automatically generates a tracking number (Tracking Number).
4. Click Open Label #1 to download and print the label.

Alternative: create a label from an order

Go to the relevant order in the Orders section of the Connector. Open it by clicking Details, then select Actions > Create Return Label. Fill in the required information to proceed.

Best practices

• Always make sure the weight field is filled in (required).
• Do not fold the label at the barcode.
• Keep a copy of the label (PDF) in case of a dispute.