Quivo Customer Care

You want to visit our Warehouse?Visits to our warehouses are possible, but only under certain conditions and by appointment. Here we would like to explain step by step how you can arrange an appoin...

IntroductionThis page provides an overview of the various reports available to assist you in managing your business effectively.PricingReportPrice (EUR/USD)Rising StarStellar ExplorerFulfilled Lege...

What Are SSCC Labels?SSCC (Serial Shipping Container Code) labels are standardized barcode labels used to uniquely identify shipping units, such as pallets or cartons. They follow the GS1 standard,...

UK Warehouse Compliance: Movement Reference Number (MRN) RequirementImportant: This information applies to all clients with active fulfilment services for the UK warehouse.This FAQ formally advises...

What are Incoterms?Incoterms (International Commercial Terms) are globally standardized rules that define the responsibilities of buyers and sellers during the shipping of goods. Developed by the I...

What Are Unprocessed Orders?Unprocessed orders are those that have not progressed to the Completed status and have not received a Tracking Number due to specific issues requiring attention. These o...

Our ExpertiseRoad Transport: We have put thousands of trucks on the road, ensuring fast and secure delivery of goods to various destinations.Sea Freight: We have shipped countless containers by sea...

Where can I check my pending orders?In order to have a complete overview of your pending orders, you can use the Dashboard in our Connector.To see the full list of your current pending orders, incl...

Why are my orders automatically canceled on Connector?Here are the keys to solving this problem, along with a concrete example. This article helps you understand why certain orders imported from yo...

In the Connector, the following rules for order fulfillment can be set up by the Customer Care Team for free:Addition (e.g., SKU ABC + SKU DEF)Example:Speaker (SKU ABC) with Battery - the battery (...