This article explains how to read the details of an inbound in your Connector space, interpret the different statuses, and understand what a discrepancy between declared and received quantities means.
1. Inbound statuses
When you create an inbound and the warehouse processes it, it moves through several successive statuses:
| Status | Meaning |
|---|---|
| Created | The inbound has been created in the system. The warehouse has not yet started processing it. |
| Processing | The warehouse is currently receiving and checking your goods. |
| Completed | The inbound has been fully processed and closed. All items are in stock. |
The screenshot below shows an example of an inbound in Processing status, with its key information (identifier, warehouse, estimated arrival, pallet count, and comments).
2. Why does my inbound stay in "Processing" status?
An inbound may remain in Processing status even though your goods have arrived at the warehouse and been added to stock. This happens when a discrepancy is detected between the quantities you declared and those actually received by the warehouse.
An inbound in Processing status does not mean your goods are unavailable. In most cases, the items are already in stock and can be shipped normally.
When a discrepancy is detected, the warehouse documents the situation directly in your inbound. You will find:
- A discrepancy table comparing planned and received quantities
- Photos showing the condition of the delivery (damage, surplus, packaging issues, etc.)
- Comments from the warehouse team describing the nature of the discrepancy
These elements are visible by scrolling down the page.
3. How to read the discrepancy table
At the bottom of your inbound page, you will find a table summarising the differences per SKU. It has three columns:
- Planned: the quantity you declared when creating the inbound
- Received: the quantity actually received by the warehouse
- Difference: the gap between the two, positive or negative
Here is how to interpret the visual indicators:
| Indicator | Meaning |
|---|---|
| ✓ Green checkmark | Quantity received matches the planned quantity. |
| -XXX in red | Quantity received is lower than planned. Items are missing. |
| +XXX in orange | Quantity received is higher than planned. A surplus has been received. |
The screenshot below shows an example of a discrepancy table with colour-coded indicators.
4. Photos and comments
In the event of a discrepancy, the warehouse may attach photos and comments directly to your inbound page, between the inbound summary and the discrepancy table. These elements allow you to understand exactly what happened during the receiving process: damage observed, packaging errors, undeclared surplus, etc.
5. Before contacting support
If you notice a discrepancy and wish to contact us, please check the following points first. This will allow us to process your request more quickly.
Checklist: steps to follow when a discrepancy is detected
- Verify that all your parcels or pallets have arrived. Part of your delivery may still be in transit. Check with your carrier to confirm that all parcels or pallets associated with this shipment have been delivered to the warehouse.
- In case of missing items, contact your supplier. If the delivery is complete but units are absent, get in touch with your supplier to understand the origin of the discrepancy: preparation error, item not shipped, incomplete packaging, etc.
- Check the photos and comments left by the warehouse. These elements (visible mid-page) often provide useful details about what was observed during receiving.
If after these checks the discrepancy remains unexplained, contact our support team indicating your inbound number (e.g. #50201) and the SKUs concerned.