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Create a shipping label

Quivo Customer Care
Updated

1. Access the label creation page

In the left sidebar, click Shipping Labels and then Create.

2. Choose the shipping mode

Two options are available:

  • Fulfillment: the warehouse handles shipping
  • Send it Yourself: you ship the parcel directly

Select Send it Yourself.

3. Select a shipping service

In the Select Shipping Service field, choose the carrier and service you need (e.g. Colis Privé, UPS, DHL, Mondial Relay...).

Estimated prices are displayed when available.

Note: Available services depend on your account configuration. The screenshot is based on an unrestricted account and may not reflect your available options.

Important notes:

  • Not all carriers support return shipments. If Price estimate unavailable is shown next to a carrier, it means that carrier does not support this route or shipment type.
  • Labels can only be created if the Ship From address is in the same country as the warehouse: customers using FR1 must enter a sender address in France, those using DE3 or DE4 in Germany, AT4 in Austria, and so on.

4. Enter the sender address (Ship From)

Click Select Address to pick an existing address from your address book, or enter a new address manually.

Required fields: name, company, street, city, country, phone, and email.

5. Enter the recipient address (Ship To)

Click Select Address or fill in the following fields manually:

  • Recipient name
  • Company
  • Street and address addition
  • City and country
  • Phone and email

6. Describe the shipment

Fill in the Shipment Details section:

  • Content description (e.g. TEST)
  • Parcel weight (kg)
  • Dimensions: height, width, length (cm)
  • Internal reference (optional but recommended)

7. Optional extra services

Enable or disable the following options as needed:

  • Display Shipment Tracking in Connector: tracking visible in the Connector
  • Additional Transport Insurance: supplementary insurance

8. Review the price

The system calculates an estimated price excl. VAT. You can compare with alternative shipping services (e.g. DHL, UPS, Colissimo, etc.).

9. Generate the label

Click Create Label. The label is generated and available for download as a PDF.

10. Key checks before creating a label

Always verify the following before generating a label:

  • Accuracy of sender and recipient addresses
  • Actual parcel weight and dimensions
  • Chosen carrier and its associated conditions (transit time, signature, insurance)

Keep a copy of the label and make sure it is securely attached to the parcel.

Quick step summary

  1. Menu > Shipping Labels > Create
  2. Select Send it Yourself
  3. Choose a carrier
  4. Enter the sender address (Ship From)
  5. Enter the recipient address (Ship To)
  6. Enter weight and dimensions
  7. Add optional services
  8. Review the estimated price
  9. Click Create Label