Viewing your organization's tickets
When you access your support portal, you can view all tickets submitted by members of your organization — not just the ones you opened yourself.
How to access your organization's tickets
- Log in to the Connector and go to the Communication center.
- In the top right corner click on "Open Ticket Portal" https://quivo.zendesk.com/hc/en-us
- Click your profile icon in the top right corner, then select Requests.
- Select the Organization requests tab: https://support.quivo.co/hc/en-us/requests
You will find all tickets opened by active members of your Connector account, regardless of who submitted them.
Why is this useful?
If a colleague has opened a ticket on a topic that concerns you, you can track its progress directly from this tab — without needing to contact them separately.
In addition, you will also find all tickets proactively created by Quivo in the portal. When Quivo creates a ticket, it is assigned to the last person who was in contact with us regarding that topic. However, the ticket will still be visible and can be responded to by everyone in the "Organization Requests" section.
You can also choose to follow your organization from the "Organization Requests" tab. In short, this means that even if a ticket is created for your organization but not assigned directly to you, you will still receive email notifications about it.
Can't see this tab?
Please contact our customer care to inform us.