Skip to main content

Create a Sandbox account for (potential) clients & API Key Request

Quivo Customer Care
Updated

Sandbox Connector

Link: http://app-sandbox.quivo.co

Login Credentials: as in previous Test Connector

Instructions to create an account through the Connector Sandbox

  1. Log in to the Connector Sandbox.
  2. Go to the Seller Overview and click "Create new account". Seller Overview with Create new seller button
  3. Fill in the following fields to ensure the client does not encounter any issues when creating inbounds or articles, then click Submit:
    • Name
    • Company Name
    • Warehouse (DEV)
    • Send-to Invoice Email
    • Invoice Language
    • Address
    • Legal Entities & Warehouse

  4. Open the seller again and apply any further settings if required.

    ⚠️ Make sure the following toggles are enabled: Use article base data, Allow inbound over receiving, Allow return over receiving.

    Additional Information section with toggles enabled

  5. Change the status from PENDING to NEW.

  6. Click Submit.

    ℹ️ If the EXPORTED status is assigned to the seller, they will not face any setup-related issues when they start testing.

    Seller General info showing EXPORTED status and Status New Seller list showing EXPORTED status badges

  7. Create the user: go to Admin > Users > Add new User (top right). Add new user form in Connector

Request API Key

If the client also wants to test the API, an API Key is required. There are two options to create or request an API Key for the Sandbox.

The API Key for the Sandbox can be requested in the Sandbox Connector.
The API Key for the Production system can be requested in the Live Connector.

Option A – You create the API Key right after creating the Seller

After you have created the seller in the Sandbox, you request and approve the API Key for the client as described below. The seller can then see the API Key in the Settings section of the Sandbox as soon as they log in.

API Key request approved - client view with Show toggle

Option B – The client requests the API Key after their first login

Clients can request the API Key on their own if they have access to the Sandbox or Production system.

Steps for the client:

  1. In the Connector sidebar, go to Settings > Request API Key. Request API Keys page - empty state with REQUEST API KEY button
  2. Click the "Request API Key" button at the top right of the page. Request API Key confirmation modal
  3. A confirmation screen is displayed. The client will receive an email once the request is approved. Request Submitted confirmation screen
  4. The client can check the status of their request at any time from the same page. API Key request status showing Pending

Approving the request (Quivo side)

  1. Go to Admin > API Key Requests in the Connector. API Key Requests list in Admin
  2. Click Actions > Update request status. API Key Requests list with Actions dropdown showing Update request status

  3. Select Approved.

    You can add an optional comment. If you do, it will also be visible to the client.

    Update the status of API Key Request modal with Pending/Approved/Rejected options

  4. For Production requests: a ticket is automatically opened to notify you of the new request.
  5. After approval, the user who requested the key receives an email confirming that the API Key is now available in the Connector.
  6. The key is revealed by enabling Show on the request page. Approved API Key request with Show toggle highlighted

🔴 Important: Only the user who requested the API Key can see it in the Connector – not all users of the respective Seller.

Additional Resources

Related articles