Quivo Customer Care

How to add flyers or goodies to my orders in the Connector?To ensure that promotional items such as flyers or goodies are included in your customers' packages, they must be set up as standard items...

Objective and Functioning of Bundles AspectDescriptionGoalSelling a set of several individual items with a total price different from the sum of individual prices.Plugin RequirementNo specific shop...

How to Create a Return LinkIn the Connector, go to Shipping Labels → Return Link.ADD NEW RETURN LINKSelect the Shipping Service (with the correct warehouse or, in the case of SIY, the service agree...

Creating an orderIn the Connector menu, go to the section Orders and click on the section New order.You can also click on the following link to go there: https://app.quivo.co/orders/enterGeneral in...

 This page provides an overview of what constitutes a return, why certain charges may occur, and why delays might happen. Our aim is to give you clear, helpful insights into the returns process.Wha...

 Welcome to our Carrier Inquiries information page. This guide is designed to help you understand the process of initiating an inquiry for lost, delayed, or damaged shipments.A carrier inquiry is a...

Warehouse Article ManagementEach of your articles exists in our warehouse system as a warehouse article with its own internal article number. When you create the article in the connector, you assig...

 1- Create an article In the Connector menu, go to the Inventory section and click on the item Articles. Then click on the button Add new article. Direct link: https://app.quivo.co/article ⚠️ SKU l...

IntroductionThe transport market has become highly competitive, and every carrier strives to contain their costs. Consequently, carriers charge supplements for shipments that do not fit their stand...

Storage SpecificsHere is how we calculate storage fees on bi-monthly invoices (2 invoices per month).1. The Calculation Rule: Weekly AccumulationStorage is calculated on a weekly basis. The unit di...