Creating an order
In the Connector menu, go to the section Orders and click on the section New order.
You can also click on the following link to go there: https://app.quivo.co/orders/enter
General information:
Fill in the recipient's details. It is important that all information is accurate. Otherwise, the carrier will not be able to deliver the package.
Please provide the recipient's email address and phone number so that the carrier can contact them if necessary. This will also allow your customer to track the progress of the package once it has been picked up by the carrier.
Important: If you would like your order to be shipped via Mondial Relay, you must fill in the relay point code in the address or address supplement field. Without this information, our team will not be able to ship your order.
In order to continue, it is important to check the box “specify the delivery method”. In the absence of this information, the default choice will be made automatically by our system.
Assurance: If you wish to insure your goods, you have the option to check “Additional transport insurance”. You will need to indicate the amount for which you would like your shipment to be insured. Please note that Mondial Relay does not offer insurance.
Choice of carrier:
You have the option to choose several modes of transport. Below are your options:
- DHL Express
- Royal Mail
- UPS Saver
- UPS Standard
- Pallet transport (organized by Quivo)
- Pallet transport (organized by you)
- Label (provided by you)
- Pick up from the warehouse
The available carriers may vary from country to country; you can find a complete list of carriers for each country on our Rate Card.
Please note that the labels you provide must be added as an attachment in 10x15cm and PDF format. In addition, it is necessary that you schedule a collection with the carrier if it is not one of our partner carriers.
Any collection or pick-up at our warehouse requires an appointment. In order to schedule an appointment, it is mandatory to contact our customer service via the communication center: https://app.quivo.co/communication-center/customer-inquiries
Expert Mode: Expert mode should not be enabled without prior approval from our customer service team. Otherwise, the carrier selection will not be accepted and our system will automatically apply our default rules.
Contents of the order:
Please indicate the items you wish to ship in your order. The article(s) chosen must have been previously created in our system. You can create your articles in this section of the Connector: https://app.quivo.co/article/overview
If a selected item is not available due to insufficient quantity, the order cannot be processed by our team. You can check your stock status in this section of the Connector: https://app.quivo.co/items
It is important that all fields relating to your item selection are completed to avoid any malfunction. In the event of missing or incorrect information, our team cannot be held responsible in any way.
Cancel an order
It is important to cancel an order in the Connector as soon as possible if it does not have to be processed by our team at the warehouse.
In the Connector menu, go to the section Orders and identify the order you wish to cancel. Then click on the button Actions then on the option Cancel Order.
Important: Once an order is marked as completed, it can no longer be canceled, even if you contact our customer service. Any order canceled while it is being prepared will still be billed. Additionally, if the order is currently being processed by our warehouse team, neither you nor our customer service team will be able to cancel it.
Duplicate an order
You can manually create a new order from an existing order. In the Connector menu, go to the section Orders and identify the command you want to duplicate. Then click on the button Actions then on the option Duplicate.
Modify an order
Cancel the order
You must first cancel the order that you do not wish to ship.
Duplicate the order
You must then duplicate the canceled order in order to be able to modify or correct it.
Modify the order
You can now make changes or corrections to the order such as:
- Change delivery address
- Change the carrier that will be used to ship the order
- Change the quantities or items contained in the order
- Activate, deactivate or change options (insurance, warehouse, etc.)
As soon as the desired modifications or corrections have been made, you can validate the creation of this new order.
Manual carrier selection
It is possible to manually select the carrier to be used for shipping an order. You must check the box Specify Delivery Method in the section Order Details.
You can now select the carrier of your choice from the list available at the bottom of the page in the drop-down menu titled Shipping Method which is located in the section Extra Services.
Create multiple orders (batch upload)
To create several orders at once using an Excel template, please follow the steps below:
In the Connector menu, go to the section Orders and click on Create from batch.
Select Warehouse: Choose the warehouse from which your orders should be shipped.
On the next screen, download the Order Template.xlsx file by clicking on the link provided.
Open the file and fill in the cells. Each column corresponds to a field of the order form described in the section Creating an order above.
Once all the order data has been entered, copy the data from the Excel file and paste it into the field Order Data in the Connector, as shown in the screenshot below.
Then click on Next. You can now review each order once again before submitting it for final confirmation.
The items in your orders must have been created in our system beforehand and be available in sufficient quantity. Otherwise, the orders cannot be processed by our team.
IMPORTANT: PLEASE SELECT THE EXPERT MODE ONLY IF IT HAS BEEN AGREED BEFOREHAND IN CONSULTATION WITH OUR CUSTOMER SERVICE. OTHERWISE, THE ENTRIES WILL BE IGNORED AND NOT ACCEPTED.