Skip to main content

Filters for 'Overselling' in your orders

Quivo Customer Care
Updated

Introduction

You've probably experienced it before - your products were even more popular than you anticipated, and some items are in a state of "overselling." This occurs when demand exceeds supply, causing some of your customers to miss out on acquiring their cherished items in a timely manner.

In the Connector, managing overselling is now made effortless. You can easily determine:

  • which of your items are affected by overselling and their available stock level
  • as well as identify the orders impacted, allowing you to inform your customers optimally and in a timely manner.

Our aim is to provide you with the tools you need to conquer success. "Overselling" assists you in turning challenges into new opportunities and delighting your customers.

Overselling in Connector

Which items are affected by over-sales?

You can easily filter for which of your items are in overselling by navigating to the "Inventory Stock" section in the Connector. To do this, simply add the appropriate filter: "Available < 0" and display the affected items.

image.png

Which orders are affected by over-sales?

If you want to view the oversold orders for a specific item, the easiest way is directly within the inventory list. Here, you can simply use the "Actions - View Overselling Orders" option to display the affected orders.

image (1).png

In the "Orders - Overview" section, you can also apply filters to display all orders with overselling.
To do this, toggle the "Out of stock" option in the advanced search:

image (2).png

Within an order, which SKU is causing this?

You can easily see this within the order itself: in the inventory request, items that are not available will be marked with a red arrow.

image.png

For more information on this, please refer to: Identifying why an order cannot be fulfilled: SKU inventory status

Assistance with Overselling

Overselling has occurred and you're unsure how to proceed?
Let us assist you. In this situation, you have several options:

  • Will the item be back in stock soon? If that's the case, inform your customer promptly and offer reassurance. Our system will dispatch the order once all items are available again.
  • Is the item out of stock for an extended period, but the customer wants the remaining items in the order? In this scenario, we can certainly proceed with a partial shipment. In such cases, reach out to our customer service representatives, who will assist you throughout the process.
  • Is the item not expected to be restocked or might it be discontinued? Communicate the situation to your customer and consider offering them something in return, if possible.